Shipping & Returns
Shipping Policy & Terms *Domestic US Orders Only*
All continental US orders will be shipped by a standard delivery process via Fedex 2-day Service or United States Postal Services, unless specified otherwise. Our in-stock orders will take approximately 5 - 7 business days to ship. This does not include our processing time of approximately 2 days. The shipping and handling charges are based total weight of the order. The following delivery and processing costs are for merchandise pictured and described on our website. Costs are calculated according to the total weight of the merchandise in your order. Total value of merchandise before tax or other charges. All prices are expressed in US currency.
|1 oz - 11 oz||12 oz - 15.9 oz||1 lbs||2 lbs||3 lbs||4 lbs||5 lbs||6 lbs||7 lbs||8 lbs||9 lbs||10 lbs|
If you have questions regarding our shipping policy or to request a shipping quote, please contact us at (808) 486-9002 or email us at customer service with "Shipping Inquiry" in the subject line.
**It is YOUR RESPONSIBILITY to ensure that the product/package has not been damaged during shipping.
|1 oz - 10 oz||11 oz - 2 lbs||3 lbs - 4 lbs||5 lbs - 8 lbs||9 lbs - 12 lbs||13 lbs - 15 lbs|
We are able to ship to select International countries. Please call our Customer service at (808) 486-9002 or email firstname.lastname@example.org regarding the shipping rates for your location. International orders will be shipped via USPS International First Class or Priority. Additional shipping charges may apply to heavy and oversized orders.
Please note that international orders are subject to applicable customs & import duties and local taxes, which is the sole responsibility of the customer.
Please be advised that KCHawaii.com is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. Also, we kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery.
Refusal of Delivery
If you refuse delivery of the item(s) when it reaches your home or place of business, you will be charged for all shipping costs, including the cost to return the item to KC Company Ltd. (KC Hawaii). You will also be charged for any handling and restocking fee (min. 20%). This does not apply to refusal of damaged product.
Damage or Shortage
With any order or shipment, we strongly recommend that you open and inspect every package immediately upon delivery. Failing to take this precautionary step may cause unnecessary delays or even negate our ability to assist you should an item be missing or damaged. If you do not inspect each package, KC Company Ltd. (KC Hawaii) cannot be held responsible for any claims you make regarding damaged or missing items.
We do not sell or ship seconds, defective or damaged products. We carefully inspect all items prior to shipment to insure that they are in good condition and that all items are shipped correctly. However, from time to time, items will be damaged in transit or may be missing from the shipment. We will gladly assist you with a claim for damage or a missing item as long as the correct procedures have been followed.
Returns and Exchanges
Within 7 days of receiving your order, you may return or exchange items purchased from KCHawaii.com with an original receipt or packing invoice. All returned items must be in their original factory condition and in their original packages, packing materials, etc. Unauthorized returns will be refused.
KCHawaii.com is currently unable to accept as returns or exchanges:
- Sales & opened items
- Items returned more than 7 days after delivery
- Items returned without an original receipt or packing invoice
We will not issue call tags for the customer's return merchandise unless a special arrangement has been made. A 20% restocking charge would be applied for all returns. Return shipping and handling charges are non refundable.