This section is solely tailored towards "retail businesses".  Not intended for personal purchases! If you are a retail consumer who wants to purchase small amounts of Hawaiian gift items, please visit the "Order" section for detailed purchasing information.

We thrive to offer affordable products and pricing for your stores, websites, or simply adding Hawaii gift items to your product lines.  We also offer personal customization for selected products with specific requirements for you to promote your company name/logo during special events, marketing campaigns, or promotions.

Register a new wholesale account with us (please follow the instructions carefully):

1a. Complete online version of the New Wholesale Application Form or print and mail in the PDF version
1b. Call us at (808) 486-9002 and we will help you establish a new account

2. Please log in to our site by clicking on the "Register/Login" link to create your own user name and password.  Once your new wholesale application is approved, we will notify you via e-mail when "wholesale" status has been assigned to your account.  Then, you can login to view the wholesale prices and begin to order (the friendly Account menu will allow you to track your order history, modify your personal, shipping, and payment information).

* $150 minimum purchase is required for the initial order (excluding the shipping & handling fees) and 2 minimum quantities per product. Shipping rates are "calculated at the time of shipment" and we ship via UPS Ground, unless specified otherwise.

Ways to place an order with us:

1. Online: register and use shopping cart to order - most convenient way to order.

2. Phone: (808) 486-9002 - Monday through Friday 8AM - 6PM (Hawaii Standard Time).

3. E-mail: please download and complete the eOrderform then email the order to customerservice@kchawaii.com.

4. Mail/Fax: please complete the Wholesale Order Form with credit card information and mail or fax it to us (see contact info below). CREDIT CARD ORDERS ONLY!

International Orders:

We accept and support international orders. Please note that orders are subject to additional handling charges, higher shipping rates, applicable customs, import duties and local taxes, which is the sole responsibility of the customer. These fees are non-refundable in the event merchandise is returned to us for any reason. Please contact us for product availability and shipping options.

Container load Orders:

Please contact our us on product availability, fees, and special container load prices.

Return & Claim Policy:

Returns will not be accepted without prior authorization from us and must be reported within five days of the receipt of merchandise. Please contact us or send an email to customer service and insert "Return" in the subject line. It is imperative for you to include the following information in your message: Purchase Order # and name as it appears on the order form, a contact number where you can be reached, item number(s) you would like to return and claims for shortages, damages, or defectiveness. All shipping and handling fees are NOT refundable.

Shipping Policy & Terms:

All merchandises will be shipped via UPS Ground Services and it is subject to UPS standards and regulations. Shipping rates are calculated at the time of shipment and based on the address, delivery type, and total weight & size of your order. We will make every attempt to ship your order in timely manner after payment is received and cleared. 

If you have questions regarding our shipping policy or to request a shipping quote, please contact us at (808) 486-9002 or email us at customer service with "Shipping Inquiry" in the subject line.

Payment Methods & Terms:

1. Credit Card - We accept either VISA or MasterCard. Your credit card will be charged once your order is shipped (freight will be included). We do not offer "real-time" credit card processing for wholesale account at the moment. However, it is set up to capture and authorize credit card information during the checkout process. We will then charge the credit card offline. (To ensure data security, all credit card information collected during checkout process is stored in an encrypted format and takes extra precautions to ensure the data is secured. If you feel uncomfortable submitting your credit card online, please give us a call and we will assist you through the payment process.
Please note: charges for purchased merchandise will appear under the name of KC Company Ltd., on your credit card statement.

2. COD (Cash On Delivery) - COD is available for qualified companies only. It will be in the form of a check, unless approved for money orders.
Please note: new customers must use "credit card" or "prepaid" methods for the first purchase. In order to qualify for a COD account, please complete the Credit Reference Form for verification and security purposes.

3. Also accept either check or money order, in U.S. funds; payable to: KC Company Ltd.

Prices:

All merchandises will be shipped at prices in effect at the time of shipping. Prices are subject to change and items may be discontinued without prior notice.

KC Company Ltd.
98-023 Hekaha Street, Unit #11
Phone: (808) 486-9002
Fax: (808) 487-3238
E-mail: customerservice@kchawaii.com
Monday – Friday, 8 a.m. – 6 p.m. (Hawaii Standard Time).